About Us
Providing Coverage for More than a Generation
Professional Benefit Solutions & Insurance was founded in 1999, but partners Sue Braly and Elaine Hickman bring decades of additional experience to the agency. Together they offer more than 125 years of combined insurance expertise. This depth of knowledge allows us to create customized coverage for businesses, individuals and retirees – matching protection to real needs and delivering strong, comprehensive solutions that truly serve the people who rely on them.
For retirees, we offer continuous support in reviewing supplemental insurance, Medicare Advantage plans and additional vision and dental coverage so your protection can evolve as your health needs change.
Giles County Insurance
Professional Benefit Solutions & Insurance
Since 1999, Professional Benefit Solutions & Insurance has served the insurance needs of businesses, self-employed individuals and retirees throughout Giles County and beyond.
Health, dental, vision, life, disability and long-term care insurance have changed dramatically over the years, but the need for reliable coverage has only grown.
At Professional Benefit Solutions & Insurance we take time to listen, understand your priorities and design cost-effective plans that provide comprehensive protection through nationally recognized insurance companies.
Whether you’re an employer looking to strengthen your employee benefits package or a retiree wanting peace of mind, our team helps ensure your coverage delivers the best possible value.
Employers trust us to make every dollar count by offering benefit solutions that support a healthy, productive workforce. We work closely with human resource managers to ensure smooth enrollments, clear communication and ongoing support as workforce needs evolve.
Retirees depend on us to eliminate surprises at the doctor’s office, during medical procedures or when long-term care becomes necessary.
For individuals and families, we take pride in offering coverage that safeguards what matters most – your health, your future and the people you love.
Our Vision
Professional Benefit Solutions & Insurance is dedicated to providing financial security for individuals, seniors and businesses through comprehensive health and health-related insurance policies. We understand that illness, accidents and loss are never part of anyone’s plan, but the right insurance coverage can protect families, employees and dependents from financial hardship. Offering customized, thoughtful insurance solutions is more than our profession – it’s our way of helping you care for those who matter most.
Work with Experts
With more than 125 years of combined experience in the insurance industry, our team knows how to match real needs with the right coverage. We help ensure that every health insurance dollar is used wisely and that no detail is overlooked.
Illness, accidents and loss are never part of anyone’s plan – but preparing for them with the right protection brings peace of mind. From health, dental, vision and cancer coverage to income replacement, life insurance, Medicare supplements and Medicare Advantage plans, we provide solutions that give individuals, employees, dependents and retirees the financial security they deserve.
Elaine Hickman
General Partner
ehickman@gilescountyinsurance.com
Elaine Hickman has focused on the special needs of Retirees who are entering Medicare coverage for the first time or who need to revisit the Part B and/or D coverage they may have based on health changes since the last open enrollment. A Certified Senior Advisor, Hickman has worked with the special needs of senior health and asset protection for more than 20 years.
Navigating the avalanche of mail and confusing array of benefits within Medicare Advantage and the 7 types of Part B coverage along with the different drugs covered under the variety of Part D plans is Elaine Hickman’s happiest work. Often, she is able to find better coverage options for less money for Retirees.
In addition to her Senior Clients, Hickman works with large and small business Human Resource departments to develop integrated insurance options that are customized to the particular needs of the specific businesses. In addition, the self-employed can get help from Professional Benefit Solutions, LLC, General Partner in finding affordable coverage for themselves and their families.
Active in the business and philanthropic community, Hickman has served as President of Main Street and as a Board Member of the Chamber of Commerce. She has been active with the Imagination Library, serving as Chair of the Giles County Books from Birth Foundation.
A Member of the Pulaski Rotary Club since 1997, HIckman served as its first female President.
Sue Braly
General Partner
sbraly@gilescountyinsurance.com
Sue Braly has more than 40 years of experience in health and employee benefits. Her clients have included large and small business owners and boards seeking customized health and life insurance plans for their employees, themselves and as supplements to Medicare.
She has broad experience in the various income replacement products offered through Aflac and is able to develop cafeteria programs for businesses to include in their benefit offerings.
Braly has special expertise in the development of integrated benefit plans that provide affordable, comprehensive coverage for clients of Professional Benefit Solutions, LLC. She works with each client to understand the data reflecting the needs of employee groups in order to develop insurance benefits that will be the most cost beneficial for that business.
Active in her community, she was appointed to the Tennessee Land Surveyors Board by Governor Phil Bredesen. She is the former President of Hillcrest Country Club.
Porsha Houston
Office Administrator
Porsha Houston is the person everyone will come to know as you interact with Professional Benefit Solutions and Insurance. A graduate of Columbia State and the mother of ten-year-old Isabelle Mason, Porsha is our agency’s Administrator. She serves as our central claims specialist and is able to assist with most questions regarding claims status or to get claims filed properly. She is also responsible for making sure that people contacting PBS get routed to the right staff person.